Last updated: January 2025
This Privacy Policy explains how The CHC Appeal Guide ("we", "us", "our") collects, uses, and protects personal information provided by visitors to this website and purchasers of our products.
We are committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect the following personal information when you:
Download the free checklist (first name, email address)
Purchase a guide package (name, email address, billing information processed by our payment provider)
Contact us via the contact form (name, email address, message content)
When you visit our website, we may collect certain technical information automatically, including IP address, browser type, pages visited, and time of visit. This is used solely for security and basic analytics purposes.
We use the personal information you provide to:
Send you the free checklist or guide materials you have requested or purchased
Process and fulfil your purchase
Respond to enquiries submitted via the contact form
Send occasional relevant communications (where you have opted in) — you may unsubscribe at any time
Comply with legal obligations
We will never sell, rent, or share your personal data with third parties for marketing purposes.
Our legal basis for processing your personal data is:
Contract performance — to fulfil purchases and deliver products you have requested
Legitimate interests — to respond to enquiries and provide customer support
Consent — for marketing communications (where separately obtained)
We retain personal data only for as long as necessary for the purposes for which it was collected. Purchase records are retained for the period required by UK tax and financial regulations. Email list subscriptions are maintained until you unsubscribe.
We use third-party services to process payments and deliver email communications. These providers process data only as necessary to deliver their services and are bound by appropriate data processing agreements. We do not use these providers for advertising or profiling.
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Correct inaccurate personal data
Request deletion of your personal data (subject to legal retention requirements)
Object to or restrict processing of your data
Withdraw consent for marketing communications at any time
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, please contact us via the contact page.
This website uses only essential cookies necessary for basic site functionality. We do not use advertising, tracking, or analytics cookies beyond basic server-side access logs.
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment information is processed entirely by our payment provider and is never stored on our servers.
We may update this Privacy Policy from time to time. Any significant changes will be reflected in the "last updated" date at the top of this page.
For any questions about this Privacy Policy or to exercise your data rights, please use the contact form.